SANORA allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging.
For eligible returns customers should contact our customer service center by emailing at infocustomersanora.pk@gmail.com.To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within 30 days of the delivery date.
The customer must choose a replacement product from the products available at the Sanora eStore. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange or a full refund.
Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of Sanora and will not be borne by the customer.
Customers who wish for an exchange must send the product and the invoice to Sanora Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer.
Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.
Please note that duty and custom charges are not payable from the brand.
Cancellations
A customer may cancel their order using the order ID and sending an order cancellation request to customersanora.pk@gmail.com. However, Cancellations is not possible after 24 hours of order placing or once an order has been dispatched.
We don't offer refunds on all items bought online, It can only be exchanged.
Stitched orders are non-refundable.
Stitched orders are non-exchangeable.
Custom Order Policy
At SANORA, we take pride in offering custom orders tailored to your specific needs and preferences. Please review our policy regarding custom orders:
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Definition of Custom Orders: A custom order refers to any product made-to-order based on the customer’s specifications, including unique dimensions, measurements, and additional customizations.
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Non-Refundable: Due to the personalized nature of custom orders, all sales are final. Custom orders are non-refundable.
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Non-Returnable: Custom orders cannot be returned. Please ensure all specifications and details are correct before placing your order.
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Order Confirmation: After placing a custom order, you will receive a confirmation email detailing your specifications. Please ensure and review the information correctly and carefully.